Terms

Last Updated: 28th November 2017

Prices

Our Price is fixed as quoted, however additional fees may apply on a case by case basis.

Cancelling

A Cancellation Fee of $99 is applicable if a job gets cancelled by client within 24 hours from the booking date.

Bond Back Guarantee

We do have a policy called ‘Bond Back Guarantee’ (for End Of Lease Clean) which says if the Real-Estate Agent is not fully satisfied with our cleaning service, the client is supposed to revert to us by email along with the inspection report from Real-estate Agent within 7 days from the cleaning date. Upon reviewing, we will send our cleaner for the 2nd go to fix the specific issues over there without any extra cost. This Guarantee is only for Light to Medium & Medium to Heavy work but not for Extra Heavy work.

Deposit

A 50% deposit may be required to start the work for certain jobs at the distrection of our proffessional cleaners.

Cleaning Services & Guarantees

High Power Cleaning guarantees Cleaning services for all services listed on our Services page, however their are some elements of your clean we cannot guarantee.

Carpet Stains

Unfortunately, we cannot guarantee carpet stain removals. Each stain varies depending on the staining element, age and carpet quality. As per our services list, we provide carpet steam cleaning. If stains cannot be removed using our professional steam cleaning services, you will need to find an external carpet stain removalist.

Questions & Complaints

If for any reason you are dissatisfied with our service, please contact High Power Cleaning Services immediately as all issues need to be resolved within 7 days after the invoice date.

If any issues arise outside of this period High Power Cleaning Services accepts no responsibility.

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